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Returns & Cancellation Policy

 

Services
Services rendered including coaching, consulting and copywriting are generally not refundable.

Coaching
Coaching packages are generally non-refundable. Client has 12 months from date of purchase to use all purchased coaching calls, unless an extension has been arranged in advance and agreed upon by both parties and confirmed in writing by Julia Zaslow. Specific terms are included in contracts on a per client basis.

Cancellation of scheduled telephone calls require 48 hours notice or the standard hourly fee of $500 may be charged (or the coaching call counted as “used” and deducted from your package).

Online Courses
Actualize Academy includes a 4-week (from start date) 100% Money Back Guarantee. If you diligently watch all of the lessons in the first 4 modules and do all of the exercises*, and feel that the course is not right for you for any reason, just let us know and we’ll happily refund your money.**

 Just contact us with your request, along with copies of your completed exercises (homework) for all lessons in Modules 1-4. Contact us through our contact form to initiate your refund request.

* Before issuing your refund we will verify that you have watched all of the lessons for the first 4 modules (as evidenced by your viewing history in our online learning platform/course website) and that all of your homework was properly completed.

**The value of any completed coaching sessions will be deducted from your refund at a rate of $250 per 30-minute session and $450 per 50-minute session.

Returned (NSF) Checks
We charge a $35.00 processing fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

Credit Card Chargebacks
A $35.00 processing fee will be assessed for each credit card chargeback received by us.
 Purchasing a course or coaching package online constitutes a signed and binding contract as outlined. Deposits are non-refundable.